System Thinking
A surprising systems lesson from my dislocated elbow
I dislocated my elbow, and it taught me a surprising lesson about systems. In early October, I dislocated my elbow, a painful (and humbling) reminder of how much we rely on things quietly working in the background. Suddenly, the little things I took for granted became a struggle: * Tying my
No fancy tools
A great system doesn’t always need fancy tools—but it does require that you understand the ones you’re using. Take Gmail, for example. With a few tweaks, I’ve built email workflows that keep me productive and focused—like having my own version of Superhuman but free. Labels,
Close more deals and delight your customers
Want to close more deals and delight your customers? Nail the handoff. In a 4x100m relay race, the fastest runners don’t always win. The winners are the teams who spend months perfecting the baton pass. Why? Because a fumbled handoff costs seconds—and in a race that tight, seconds
Systems make everyday life easier
Have you ever thought about how systems make everyday life easier? Here are a few ways I use simple systems to stay sane: The Pantry Reminder My Reminders app isn’t just for work tasks—I use it to track expiry dates for pantry items. That way, I never find
Systems are everywhere
Once you see them, you can't unsee them. Systems are everywhere—you can’t stop seeing them once you notice them. From how you make your morning coffee to how your favourite brand runs its marketing, systems shape everything. They’re the frameworks and mental models that keep